Privacy policy
Introduction
Yalla Pets (“Yalla Pets”, “Company”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy forms part of our Terms of Use and sets out the basis on which we collect, use, maintain, protect, and disclose your personal information when you use our website and mobile application (collectively, the “Platform”).
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Platform.
Definitions
For purposes of this Privacy Policy:
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“Account” means a registered profile you create to access our services.
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“Platform” means our website www.yallapets.com and mobile application operated by the Company.
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“Personal Data” means information that can identify you as an individual (such as name, contact details, and billing information).
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“Usage Data” means technical information automatically collected when you use the Platform (e.g., IP address, browser type, device details).
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“Cookies” are small data files stored on your device to enhance your browsing experience.
Information We Collect
We may collect the following categories of information:
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Personal Data – Name, email address, phone number, billing and delivery address, and pet details that you provide when registering, purchasing, or contacting us.
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Financial Data – Payment details (such as card or bank information) used only for completing transactions.
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Technical/Usage Data – Device details, IP address, browser type, session activity, and app usage patterns.
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Location Data – If enabled on your device, we may collect location information to improve services such as delivery or store locator features.
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Communications Data – Preferences for marketing and push notifications.
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Voluntary Data – Feedback, survey responses, contest entries, or product reviews you choose to submit.
How We Collect Information
We collect information in the following ways:
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Directly from you when you create an account, make a purchase, or interact with our customer service.
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Automatically when you browse or use the Platform (through cookies and analytics tools).
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From third parties (e.g., social media logins if you connect your account).
How We Use Your Information
We use your information to:
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Create and manage your account.
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Process transactions, payments, refunds, and deliveries.
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Provide customer support and respond to inquiries.
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Send updates, promotions, and service-related communications (where you consent).
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Improve and personalize the Platform.
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Comply with legal and regulatory obligations.
Sharing of Information
We may share your data with:
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Service Providers (such as payment gateways, logistics partners, IT providers).
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Business Transfers in case of a merger, acquisition, or sale of assets.
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Legal Authorities if required by law, court order, or government request.
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Analytics and Marketing Partners to improve our services (subject to applicable laws and consents).
We never sell your personal data to third parties.
Data Security
We take appropriate technical and organizational measures to secure your personal information, including:
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SSL encryption during data transmission.
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Restricted access to personal data.
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Regular security monitoring of our systems.
However, please note that no method of online transmission or storage is 100% secure.
Your Rights
Depending on applicable law, you may have the right to:
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Access, correct, or delete your data.
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Restrict or object to how we use your information.
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Withdraw consent for marketing at any time.
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Request a copy of your data for transfer.
To exercise these rights, please contact us at info@yallapets.com.
Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience. You may disable cookies in your browser settings, but some features of the Platform may not function properly.
Children’s Privacy
Our Platform is not directed to children under the age of 18. We do not knowingly collect data from minors. If we discover such information, we will delete it immediately.
Updates to this Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our Platform with the “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 info@yallapets.com
📞 +971 50 971 5730
