Return Policy
Welcome to Yalla Pets !
At Yalla Pets , we are committed to providing high-quality products for your beloved pets. We understand that shopping online can sometimes be uncertain, but we strive to ensure that every product you receive meets your expectations.
No Return, No Refund Policy
Please note that due to the nature of our products and to ensure the health and safety of all pets, we have a strict no return and no refund policy. This policy is in place to protect the well-being of your pets and to maintain the integrity of our products.
Why We Have This Policy
- Health and Safety: Pet food, treats, and other consumable items cannot be resold once they leave our facility due to health and safety regulations.
- Hygiene: Clothing, toys, and other items that come into contact with pets cannot be returned for hygienic reasons.
- Quality Assurance: We carefully select and inspect all our products to ensure they meet the highest quality standards before they are shipped to you.
What to Do If You Have an Issue
While we do not accept returns or refunds, we are here to help if you encounter any issues with your order. Please contact our customer support team if:
- You receive a damaged or defective item.
- Your order is incomplete or incorrect.
- You have any other concerns about your purchase.
Our customer support team will work with you to find a suitable solution. You can reach us at info@yallapets.ae or call us at +971509715730.
Exchanges
In some cases, we may offer an exchange for items that are damaged or defective. Please contact our customer support team within 7 days of receiving your order to discuss the possibility of an exchange.
Thank You for Your Understanding
We appreciate your understanding and support of our no return and no refund policy. Our goal is to provide you with the best products and service for your pets. If you have any questions or need further assistance, please do not hesitate to contact us.
Happy shopping at Yalla Pets !